Returns & Exchanges

At WHAT THE FLEX, we want you to feel confident in every piece you wear, which is why we offer a 30-day window for returns or exchanges on all unworn items with original tags. If your fit isn't perfect, we are committed to making it right as quickly as possible.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all labels and tags remain attached to qualify for a full refund.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects your return, we will process your refund or ship your new exchange size within 5-7 business days.